Store Policy
Customer Care Policy
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Quality Always: We put heart and soul into every candle we create, ensuring top-notch quality that you can trust.
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We're All Ears: Got questions, feedback, or just want to say hi? We're here and ready to chat! Reach out via email, phone, or slide into our DMs on social media.
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Your Candle, Your Way: We believe in personal touches. Let us know your preferences, and we'll make out best to tailor our service to make your candle experience uniquely yours.
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Fast and Furious (But in a Good Way): Lightning-fast delivery and updates so you're always in the loop. No waiting around wondering where your candles are!
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Smile Guarantee: If you're not happy, we're not happy. Let us know how we can make things right, and we'll do everything we can to turn that frown upside down.
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We're Learning, Just Like You: We're constantly tweaking and improving based on your feedback. So keep those suggestions coming – we're all in this together!
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Your Secrets Are Safe With Us: Privacy and security? You betcha! Your info is locked down tighter than a lid on one of our candles.
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Let's Hang Out: From community events to exclusive promos, we love getting together with our candle-loving crew. Stay tuned for all the fun stuff!
Consider this our promise to keep things chill, fun, and full of candle goodness.
Privacy & Safety
Your privacy is our top priority. We take great care to ensure that all the information you provide us with is kept secure and confidential. We use third-party banking systems to process payments and do not store or share your personal information with anyone. We also use your email address to contact you after your purchase has been successfully completed, to ensure that you are satisfied with our products and services.
Wholesale Inquiries
Thank you for your interest in Velitas hand poured and handmade candles. At this time, we unfortunately do not offer wholesale options. However, we appreciate your interest and welcome you to browse our selection of high-quality and beautifully scented candles available for individual purchase. Please feel free to contact us if you have any questions or would like to learn more about our products.
Payment Methods
- Credit / Debit Cards
- Offline Payments